Resume

Work

May 2025 - now

UX Consultant

Freelance

Mar 2024 - Mar 2025

UX Designer

Cambridge University Press & Assessment

• Lead UX on a data analysis capability and product.

• Discovered and contextualised nuanced user needs across international markets in the highly individual education space across public and private education, catering to different users within different types of roles and educational institutions.

• Prioritised designs to meet all users' needs while remaining within development capacity constraints.

• Aligned with existing products in the portfolio to create a cohesive experience.

• Worked as the leading UX specialist on the product, negotiating product direction with diverse BAs and stakeholders to achieve the best possible outcomes.

Sep 2022 - Mar 2024

UX Strategist

The User Story

• Planned and conducted a wide range of qualitative and quantitative user research, to provide clients with effective solutions to complex problems.

• Designed wireframes and high-fidelity prototypes using Figma, providing comprehensive acceptance criteria and proactively working with developers to ensure quality product delivery within a viable scope.

• Facilitated workshops to determine OKRs, clarify processes, roles and responsibilities, help SaaS companies understand their business and customers, and prioritise work through risk-benefit and impact-effort analysis.

• Designed and optimised information architecture for a range of products from large marketing websites to hybrid apps.

• Aligned stakeholders and informed both product and business strategy through market research and service design efforts.

Jun 2022 - Jul 2022

UX Intern

The User Story

• Conducted in-depth research through interviews and surveys, resulting in actionable insights for clients.

• Facilitated engaging workshops and focus groups to gather user feedback and improve product design.

• Collaborated with cross-functional teams in ideation sessions and design workshops to create innovative solutions.

Jun 2020 - Aug 2022

Journeyman Joiner/Carpenter

Self-employed

• Worked as a self-employed tradesperson, primarily on commercial construction projects.

• Managed my own and labourers' work to specification, as well as site material inventory.

• Kept tight deadlines after being brought onto projects for the last month to make up for lost time and correct mistakes made by previous contractors.

• Found quick and viable solutions for challenging problems. Examples include adjusting materials ordered to the wrong specifications by the general contractor and correcting materials delivered with fabrication faults.

• Managed finances and inventory of my company.